Last Updated: August 7, 2025
Welcome to Arvion. By using our website (“Website”) or engaging with our digital services (“Services”), you (“Client”) agree to be bound by the following Terms and Conditions (“Agreement”). This Agreement governs all interactions, engagements, and commercial relationships between Arvion (“we,” “us,” or “our”) and the Client.
1. Acceptance of Terms
By accessing our Website or engaging with our Services—including but not limited to project inquiries, consultations, contract signatures, or making payments—you agree to comply with and be bound by this Agreement. If you do not agree to these Terms and Conditions, you may not access or use any part of our Website or Services.
This Agreement, together with the signed Project Proposal or Statement of Work (SOW), constitutes the entire understanding between Arvion and the Client and supersedes all prior discussions, communications, or understandings.
2. Definitions
- “Arvion”: A global digital agency headquartered in the United Kingdom.
- “Client”: The individual or entity engaging Arvion’s Services.
- “Services”: UI/UX design, branding, web development, SEO, digital strategy, content, or any consulting work provided by Arvion.
- “Deliverables”: The final output specified in the SOW or Project Proposal.
- “Project Scope”: The specific tasks, features, deliverables, and objectives defined in the signed agreement.
- “Confidential Information”: Proprietary data, trade secrets, project content, or any non-public information disclosed during the engagement.
- “Intellectual Property (IP)”: Creative materials, code, visual assets, or any original work produced during the course of a project.
3. Services and Project Scope
All Services rendered by Arvion are based on a mutually agreed-upon Project Proposal or SOW. The Project Scope defines the deliverables, timeline, and resource allocation.
Any requests to modify the scope after the agreement is signed must be submitted in writing and will follow a formal Change Request process. Change requests may impact the cost and/or delivery timeline. Arvion reserves the right to reject requests deemed unreasonable or infeasible.
Services will be delivered electronically, either via cloud-based platforms, secure links, or email.
Arvion is not responsible for any services, deliverables, or functionality not explicitly listed in the approved Project Scope.
4. Payment Terms and Invoicing
4.1 Payment Schedule
All engagements require a non-refundable deposit of 50% upfront, with the balance due upon project milestones or final delivery—unless otherwise stated in the SOW.
4.2 Payment Methods & Currency
Payments must be made in GBP (£), unless otherwise agreed in writing. We accept bank transfers, credit card payments, and approved payment gateways.
4.3 Late Payments
Invoices are due within 14 days of issue. Late payments incur interest at 8% per annum above the Bank of England base rate, calculated daily. Continued non-payment may result in project suspension and legal recovery proceedings.
4.4 Taxes
All fees quoted are exclusive of VAT or applicable sales taxes. The Client is responsible for paying all such taxes in their jurisdiction.
4.5 Third-Party Costs
The Client is responsible for covering third-party expenses (e.g., stock imagery, software licenses, plug-ins) unless explicitly included in the Proposal.
4.6 Refund Policy
All payments made to Arvion are non-refundable. This includes deposits, milestone payments, or fees for Services already rendered. This policy aligns with standard practices in the UK digital agency industry.
5. Client Responsibilities
The Client agrees to:
- Provide all necessary content, branding assets, copy, and credentials in a timely manner.
- Deliver prompt feedback and approvals at agreed checkpoints.
- Ensure all assets and content supplied are licensed, original, or cleared for commercial use.
Delays in providing required inputs may result in project timeline shifts. Arvion is not liable for any missed deadlines due to Client delays.
6. Intellectual Property (IP)
- Client IP: The Client retains ownership of all pre-existing materials and content provided to Arvion.
- Deliverables: Arvion assigns full ownership of final Deliverables to the Client upon receipt of full payment.
- Arvion IP: Any pre-existing templates, code libraries, tools, or creative frameworks used by Arvion remain our exclusive property. The Client receives a non-transferable, perpetual license to use them as integrated within the Deliverables.
- Portfolio Use: Arvion reserves the right to showcase completed work in its portfolio, marketing materials, and case studies. Exceptions must be agreed in writing for confidential or sensitive projects.
7. Confidentiality
Each party agrees to protect the other’s confidential information using the same degree of care it uses to protect its own.
Confidential Information does not include:
- Information publicly available at the time of disclosure
- Information independently developed without use of the other party’s Confidential Information
- Information required to be disclosed by law
The confidentiality obligation shall survive for three (3) years after project completion.
8. Warranties and Disclaimers
- Arvion warrants that Deliverables will materially conform to the agreed specifications.
- Arvion does not warrant that the Services will result in specific business outcomes (e.g., increased revenue, traffic, or conversions).
- Services are provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement.
- Arvion is not liable for errors, downtime, or malfunctions arising from third-party platforms, plugins, or hosting services.
9. Limitation of Liability
To the fullest extent permitted by law:
- Arvion’s total liability for any claim shall not exceed the total fees paid by the Client for the specific project.
- Arvion is not liable for indirect, incidental, special, consequential, or punitive damages—such as lost profits, lost business, or reputational harm.
- Nothing in this Agreement excludes liability for death or personal injury caused by gross negligence or fraud.
10. Termination of Services
Either party may terminate this Agreement:
- Upon written notice of a material breach, if the breach is not remedied within 14 days.
- If the other party becomes insolvent or ceases operations.
Upon termination:
- The Client must pay for all Services rendered up to the termination date.
- Arvion will provide any completed Deliverables to the Client upon settlement of outstanding invoices.
- Arvion reserves the right to retain all rights to work-in-progress until payment is received in full.
11. Governing Law and Dispute Resolution
This Agreement shall be governed by and construed under the laws of England and Wales.
The parties agree that all disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. In the event of a dispute, both parties shall first attempt to resolve the matter through good faith negotiation or mediation.
12. Website Usage Terms
Visitors may browse our Website for informational purposes only. By using the Website, you agree not to:
- Reproduce, distribute, or copy any content without written consent.
- Use any part of the Website for illegal, harmful, or unethical purposes.
- Introduce malware, bots, or scrape data from the Website.
All content on the Website is provided “as is,” with no warranty as to accuracy, completeness, or timeliness. Arvion disclaims liability for any damages arising from reliance on information presented.
13. General Provisions
- Severability: If any clause in this Agreement is found invalid, the remainder shall remain in full force.
- Force Majeure: Arvion shall not be liable for failure to perform due to events beyond its control, including war, pandemics, natural disasters, cyberattacks, or governmental restrictions.
- Assignment: Neither party may assign this Agreement without written consent of the other.
- Entire Agreement: This Agreement, along with any signed Project Proposal, constitutes the full understanding between the parties and supersedes prior communications.
These Terms and Conditions are effective as of August 7, 2025. If you have any questions about these Terms & Conditions, please contact:
Arvion
Email: hello@arvion.com
Registered Office: [ ]
ICO Registration Number: []
© 2025 Arvion. All rights reserved.
